These Terms and Conditions govern your use of the United Printers website and our printing services. By using our website or placing an order with us, you agree to these terms. We’ve written them in plain English to make sure you understand your rights and responsibilities when working with us.
If you don’t agree with any part of these terms, please don’t use our website or services. We’re always happy to discuss any questions you might have before you place an order.
About United Printers
We’re a professional printing company dedicated to delivering high-quality printing services to businesses and individuals. These terms apply to all interactions you have with our website, services, and team members.
User Eligibility and Account Requirements
Age Requirements
You must be at least 18 years old to use our services or place orders. If you’re under 18, please have a parent or guardian place the order on your behalf.
Account Information
When you create an account with us, you agree to:
- Provide accurate, current, and complete information
- Keep your account information updated
- Maintain the security of your password
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
Business Users
If you’re using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
How to Use Our Website
Acceptable Use
Our website is designed to help you explore our services and place printing orders. You may:
- Browse our product catalog and pricing
- Upload files for printing projects
- Place orders and track their progress
- Contact our customer service team
- Access your account and order history
Prohibited Activities
To maintain a safe and professional environment, you may not:
- Use our website for any illegal purposes
- Upload files containing offensive, defamatory, or copyrighted material you don’t own
- Attempt to hack, disrupt, or overload our systems
- Create fake accounts or misrepresent your identity
- Use automated tools to scrape our website content
- Interfere with other users’ ability to use our services
Account Suspension
We reserve the right to suspend or terminate accounts that violate these terms, but we’ll always try to work with you to resolve issues first.
Intellectual Property and Content
Your Content and Files
When you upload files or content to our website:
- You retain ownership of your original files and designs
- You grant us permission to use your files solely to fulfill your printing orders
- You’re responsible for ensuring you have the right to use all content in your files
- You confirm that your content doesn’t violate any copyright, trademark, or other intellectual property rights
Orders and Payment Terms
Placing Orders
When you place an order with us:
- You’re making an offer to purchase our services
- We reserve the right to accept or decline any order
- Prices are in US dollars unless otherwise stated
- All orders are subject to our current pricing and policies
Payment Processing
- Full payment is required before we begin production
- Accepted payment methods include major credit cards and approved business accounts
- Automatic charges apply for approved orders, including taxes and shipping
- Payment processing begins when your order and files are approved for production
Order Modifications and Cancellations
- Before production starts: Full refund available if you cancel within 2 hours
- During pre-production: Changes may be possible with additional fees
- Once production begins: Orders cannot be modified or canceled
- Special circumstances: We’ll work with you on urgent business needs when possible
File Requirements and Specifications
Your Responsibility
You are responsible for providing print-ready files that meet our specifications. This includes:
- High-resolution files (minimum 300 DPI)
- Correct dimensions with appropriate bleed areas
- Proper color modes (CMYK for print)
- Embedded fonts or converted text to outlines
- Final proofing before submitting for production
File Review Process
Our pre-press team reviews all submitted files, but you remain responsible for:
- Spelling, grammar, and content accuracy
- Color choices and reproduction
- Image quality and resolution
- Design layout and positioning
- Compliance with technical specifications
Proofing Options
We offer several proofing options:
Digital Proofs (Included)
- Available online for your review
- Shows layout, text, and general color representation
- Does not guarantee exact color matching
- Must be approved before production begins
Hard Copy Proofs (Additional Fee)
- Physical proof printed on similar materials
- Recommended for color-critical projects
- More accurate color representation
- Extends production timeline but improves accuracy
Proof Approval Process
- You have 3 business days to review and approve proofs
- If no response is received, we’ll assume approval and proceed
- Changes after proof approval may require additional fees
- Final approval means you accept the design as shown
Production and Quality Standards
Production Timeline
Production begins after we receive:
- Print-ready files meeting our specifications
- Proof approval (when applicable)
- Full payment for the order
Standard Production Times:
- Simple projects: 2-3 business days
- Complex projects: 3-5 business days
- Large volume orders: 5-7 business days
- Rush services: Available with additional fees
Quality Control
We maintain high-quality standards through:
- Pre-press file checking and optimization
- Color management systems
- Quality control checkpoints during production
- Final inspection before packaging and shipping
Industry Standard Variations
Printing is a manufacturing process with inherent variations:
- Color matching: Within +/- 10% of submitted files
- Cutting tolerance: Within +/- 1/8 inch
- Quantity tolerance: Within +/- 5% of ordered quantity
- Paper variations: Natural variations in texture and color
These variations are industry standard and do not qualify for reprints or refunds.
Color Accuracy and Reproduction
Color Matching Limitations
We strive for accurate color reproduction, but several factors affect final results:
Technical Limitations:
- Different color modes (RGB vs. CMYK) produce different results
- Monitor displays don’t accurately represent printed colors
- Paper type and finish affect color appearance
- Printing process variations are normal and expected
Our Commitment:
- We use calibrated color management systems
- Hard copy proofs provide the most accurate color preview
- We’ll work with you to achieve the best possible results
- Color variations within industry standards are normal
Color Critical Projects
For projects where exact color matching is essential:
- Request a hard copy proof (additional fee applies)
- Understand that variations may still occur
- Consider spot color printing for brand-critical colors
- Discuss your needs with our customer service team
Limitation of Liability and Disclaimers
Service Disclaimers
Our services are provided “as is” without warranties beyond what’s stated in these terms. We disclaim implied warranties of merchantability or fitness for a particular purpose to the extent permitted by law.
Liability Limitations
Our liability for any order is limited to:
- The amount you paid for that specific order
- Replacement or reprint of defective products
- Refund of the purchase price in qualifying circumstances
We are not liable for:
- Indirect, consequential, or incidental damages
- Lost profits or business opportunities
- Delays in delivery beyond our control
- Color variations within industry standards
- Customer errors in file preparation or specifications
Maximum Liability
In no event will our total liability exceed the amount you paid for the specific order in question.
Indemnification
You agree to defend and hold us harmless from any claims arising from:
- Your use of our website or services
- Content you provide for printing
- Copyright or trademark infringement in your materials
- Violations of these terms and conditions
- Any illegal or unauthorized use of your account
This protection extends to our employees, contractors, and business partners.
Dispute Resolution
Direct Resolution
We believe in resolving issues through direct communication. If you have a concern:
- Contact our customer service team first
- We’ll work with you to find a fair solution
- Most issues can be resolved quickly and amicably
Formal Disputes
For disputes that cannot be resolved directly:
- Governing Law: These terms are governed by USA law
- Jurisdiction: Disputes will be resolved in USA courts
- Time Limit: Claims must be brought within one year of the incident
- Good Faith: All parties agree to participate in good faith resolution efforts
Terms Updates and Changes
Policy Updates
We may update these terms occasionally to:
- Reflect changes in our services
- Address new legal requirements
- Improve clarity and user understanding
- Incorporate customer feedback
Notification Process
When we make changes:
- Updated terms will be posted on our website
- We’ll update the “Last Updated” date
- Major changes will be communicated via email
- Continued use of our services constitutes acceptance
General Provisions
Entire Agreement
These Terms and Conditions, along with our Privacy Policy and Return Policy, constitute the complete agreement between you and United Printers. They supersede any previous agreements or understandings.
Severability
If any part of these terms is found to be unenforceable, the remaining portions will continue in full effect.
Assignment
You cannot transfer your rights under these terms without our written consent. We may assign our rights and obligations with reasonable notice.
Contact Information
We’re here to help with any questions about these terms or our services:
Customer Service and legal Inquiries:
Email: jeff.miller@unitedprinters.us
Phone: (209) 479-7043
Hours: 24/7 We Are Available
